Frequently Asked Questions

Terms and Conditions

All orders must be paid in full before shipping.
Forms of payment accepted: Visa, MasterCard or bank transfer (Swift).

Pricing

Our prices are:
FOB Swanton, Vermont (USA)
FOB St-Pie, Quebec (Canada)
Applicable taxes will be added.

Shipping

Every care is taken when shipping our pumps. Each is crated individually to minimize risk of damage. A crating charge of $120 USD will be applied to every order.

Returns

All goods may be returned within 14 days following the date of reception under certain conditions. We must approve the return before it is sent and will accept only returned goods in the original, unopened packaging. Vermont Flexi Pumps do not accept returned goods sent COD, unless a previous arrangement was made with us.

Damaged Goods

Please examine your shipment carefully upon delivery. Note any damages on the delivery receipt while the shipper is still present. Any damages not noted on the delivery receipt cannot be claimed against us.

Instructions for the Flexi Pump

Instructions – PDF document

Conversion Chart

Conversion Chart – PDF document

Warranty

Vermont Flexi Pumps warrants that its products’ motor and gearbox are free from all defects in material and workmanship for a period of 12 months from the date of purchase. This warranty applies only if ownership does not change or terminate within that time period. In the case of a defective motor or gearbox, it must be returned to us at the owner’s expense for inspection and evaluation. If the pump is found to have been properly installed and used as directed, we will repair the defective motor or gearbox at no cost to the owner and shipping costs incurred will be reimbursed. If we determine that the motor or gearbox was misused, we will contact the owner within 72 hours with an estimate for the repairs. The owner will then have a further 72 hours to decide whether or not to proceed with the repairs by Vermont Flexi Pumps. The cost of repairs and return shipping must be prepaid in full before we begin any repair work.

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